Terms of service

1. How the agreement works

After our initial call and discussion, Otterly Creatives will send a written project contract outlining the agreed-upon scope, price, and timeline. 

The project officially begins once you confirm the contract in writing (through email or message) and pay the required deposit. 

By confirming the contract, you agree to these Terms. Written confirmation is legally binding, no physical signature is necessary.

2. Responsibilities During the Project

You agree to provide all necessary materials, feedback, and information that Otterly Creatives needs to complete the project. This includes items such as text, images, and login details.

If there are delays due to late content, feedback, or approvals, Otterly Creatives may extend the timeline or pause work on the project.

We will keep you updated throughout the process and will deliver the work according to the agreed schedule whenever possible.

3. Payments

Invoices are sent to you via email unless agreed otherwise. All prices are listed in euros (EUR) and are shown exclusive of VAT (ALV). If applicable, the current Finnish VAT rate will be added based on your country and tax status.

A non-refundable deposit of 75% is required before work begins, with the remaining 25% due before the project is launched or delivered. 

Payments must be made within 14 days of the invoice date. Late payments may incur reminder fees and interest, as permitted under Finnish law. 

If payment is not received on time, Otterly Creatives reserves the right to pause the project or withhold final delivery until all payments have been completed.

4. Changes and Extra Work

Any work or revisions beyond the agreed contract will incur separate billing.

We will always confirm any additional costs or time estimates with you before proceeding.

6. Ownership and Usage Rights

After full payment has been received, you (the client) will own the final design and website files created for your project. 

Otterly Creatives retains ownership of the original working files, design drafts, and materials used during the creative process, unless we agree otherwise. 

We may showcase completed projects in our portfolio, on social media, or in marketing materials unless you request otherwise in writing. 

Any third-party items used in your project (such as stock photos, fonts, or plugins) remain subject to their own licenses, and you are responsible for complying with those terms. 

You confirm that all materials you provide (including text and images) are your own and do not infringe on anyone else's rights

7. Cancellations

If you decide to cancel the project after work has begun, the deposit will be non-refundable. 

If the project is canceled after partial completion, you will be billed for all work completed up to that point. 

In the event that Otterly Creatives must cancel the project due to a serious or unforeseen circumstance, you will receive a refund for any portion of the project that remains incomplete.

5. Affiliate Disclosure

Some pages on this website include affiliate links, such as links to Showit. This means that if you click a link and sign up or make a purchase, Otterly Creatives may receive a small commission, at no additional cost to you. We only recommend tools and platforms we use and trust.

8. Quality and Revisions

You will have the opportunity to review and approve all work before its final delivery. The package includes a specific number of revisions; any additional changes outside of this scope may incur extra charges. 

All websites will be thoroughly tested prior to launch. However, Otterly Creatives cannot be held responsible for any issues that arise due to edits, updates, or changes made by third parties after the delivery.

9. Liability

Otterly Creatives offers a variety of services with care and professionalism; however, we cannot guarantee specific business results or outcomes. 

We are not liable for any indirect or consequential losses, such as lost income, downtime, or data loss. 

Our total liability is limited to the amount you have paid for the specific project in question. 

These terms do not exclude or limit any legal rights you may have under Finnish law.

10. Confidentiality

All private or sensitive information shared during the project - such as business data, passwords, or unpublished materials, will be kept confidential and used solely for the purpose of completing your project.

11. Subcontractors

Otterly Creatives may work with trusted subcontractors or partners for certain project components (such as copywriting or development), but we remain responsible for the quality of their work.

12. Force Majeure

Neither party is responsible for delays or issues that arise from events beyond their control. This includes, but is not limited to, illness, internet or power outages, natural disasters, and major technical failures.

13. Governing Law and Disputes

These Terms are governed by Finnish law. Any disagreements should be discussed openly and resolved collaboratively. If an agreement cannot be reached, disputes will be addressed by the district court (käräjäoikeus) in the location where Otterly Creatives is registered.

14. Acceptance

By confirming the project contract or proposal in writing and making the initial deposit, you agree to these Terms of Service. Last updated: 19th of November 2025